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Tuesday, September 28, 2021

Customer Service


Shipping & Delivery
We normally ship out every weekday at 4pm any orders place before 4pm usually will go the same day. Excudes public Holidays.  A tracking Number will be provided for all Australian orders.
Returns & Replacements

Due to popular demand and a new improved refined manufacturing processes and techniques we are pleased to offer our classic sockITz range of products with a 2 year warranty from end user purchase date.
What is Covered
This warranty covers defects in materials and workmanship in this product including charge module components. With either full refund of the product or replacement with current or new model.
What is Not Covered
This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product.
SockITz Pty ltd does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used in the future.